Privacy Policy

Information You Provide Directly

When you contact us through our website forms or email, you may provide:

• • Name and contact details such as email address and phone number
• • Project details and business inquiries
• • Any other information you choose to share in messages or communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• • IP address and general location data
• • Browser type, operating system, and device information
• • Pages visited, time spent on pages, and navigation patterns
• • Referral source and exit pages
• • Cookie data as described in our Cookie Policy

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• • Consent: When you provide explicit consent for specific processing activities
• • Legitimate Interests: To operate and improve our website and services
• • Contractual Necessity: To fulfill agreements and provide requested services
• • Legal Obligation: To comply with applicable laws and regulations

Primary Uses

We use the information we collect for the following purposes:

• • Responding to your inquiries and providing customer support
• • Processing and managing project requests and business communications
• • Improving our website functionality and user experience
• • Analyzing website traffic and user behavior to optimize our services
• • Sending relevant information about our services when you have provided consent

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• • Service Providers: Third-party companies that help us operate our website and provide services, such as hosting providers and analytics services
• • Legal Requirements: When required by law or to protect our rights and safety
• • Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third parties are required to respect the security of your personal data and treat it in accordance with applicable laws.

Marketing Communications

We will only send you marketing communications if you have given us explicit consent. You can opt out of marketing emails at any time by contacting us or using the unsubscribe link provided in our emails.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website. This helps us identify areas for improvement and optimize the user experience. Analytics data is collected in aggregate form and does not personally identify individual visitors.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• • Secure server infrastructure with encryption protocols
• • Regular security assessments and updates
• • Access controls limiting who can view personal data
• • Secure backup systems to prevent data loss

Data Encryption and Storage

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols. Personal data is stored on secure servers located within the European Union, ensuring compliance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are typically retained for up to two years unless you request earlier deletion. Analytics data is retained in aggregate form for statistical purposes.

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR. We maintain incident response procedures to quickly address any security issues.

Right to Access

You have the right to request access to the personal data we hold about you. We will provide a copy of your data in a commonly used electronic format within one month of your request.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw your consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You can object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes or when based on legitimate interests.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• • Email: info@luminos-hatch.com
• • Phone: +32468476751
• • Contact form on our website

We will respond to your request within one month. In complex cases, we may extend this period by an additional two months and will inform you of the extension.